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[发布招聘] [兼职全职跑腿招聘] 招聘呼叫中心技术服务工程师1. Responsible for handling enterprise users' server issue report or enquiry via phone call, Email and instant messaging tool, etc. including ticket logging, progress tracking, ticket updating(adding logs) and ticket closure according to Inspur's requirement； 2. Responsible for handling Inspur service partner onsite Engineers' enquiry and issue report via instant messaging tool, such as DingTalk, RocketChat, WeChat, etc including ticket logging, ticket progress tracking, ticket content update and ticket closure according to Inspur's requirement. 3. Responsible for assisting new hire or junior level (L1.5) techincal support engineer's enquiry of troubleshooting steps and(or) soluiton and helping with any other things necessary for solving enterprise user or onsite engineers's issue reported; 4. Responsible for helping whole team to meet requirement of the SLAs in phone call, email and chat responding, issue solving rate, correct and accurate enquiry answer rate, customer satisfaction, case status tracking or any other SLA requirment Inspur expects for; 5. To assist Assistant Manager who in charge of English team with any concerning work assigned including but not limited to: giving new hire training, being a mentor, playing SME (SubjectMatterExpert) role, etc. 6. To play an important and model role in English team to help build up a good team work spirit and to help develop team to be a professional technical support team; 7. To help with other concerning task assigned by either Assistant Manager or Project manager. Job Requirements： 1. Bachelor degree or above, major in computer, automation, mechatronic or other engineering related majors is preferred; 2. At least 3 years' experience in server operation and maintenance, computer hardware maintenance, etc.; 3. Familiar with Linux, Windows Server and other Server operating systems; 4. Fluent in English, Chinese is preferred; 5. Self-disciplined, honest, kind, good at communication, strong logical analysis ability, multi-task handling ability, strong ability to work under pressure; 6. Be able to accept shift work or appropriate overtime work. Be able to accept temporary substitute work. 我们的服务包括咨询服务，实施服务，维护服务和管理服务并且涵盖 6 个专业技术领域：网络、安全、语音、终端用户计算、定制软件开发、全球 7*24 小时呼叫中心服务等。公司拥有多年的系统集成和专业服务行业经验，在金融、电信、互联网、制造、零售、政府、能源、交通、教育、医疗等领域具备广泛的客户基础。同时在香港、新加坡、德国、南非、美国等地设有全球5大技术服务中心，业务遍及全球 6 大洲 50+国家和地区，提供 7*24 小时全天候落地服务。通过利用公司核心员工海外项目实施经验、规范化的管理和全球的支持体系来帮助有 IT 服务支持需求的中资客户走向海外，积极探索国际化经营。
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发表于 2022-8-12 14:04
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