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职位: 技术支持工程师
岗位职能: 销售/客服/技术支持
招聘人数: 1 人
工作地点: 德国
计薪周期: 年薪
薪金: 8000以上 欧元
学历要求: 本科
工作年限: 1年以上
年龄要求: 30岁以下
工作性质: 全职
性别: 男
职位描述: Technical Support Engineer
Responsibilities:
1. Work with overseas sales to conduct on-site or video field survey of customer workplace, and provide site improvement proposal;
2. Conduct equipment installation, testing and commissioning;
3. Provide full process training to client including scanner operation, software operation, and 3D printer operation;
4. Provide technical assistance and support for incoming questions and issues. Walk customers through troubleshooting process;
5. Follow up with customers, provide feedback and see problems through to resolution;
6. Ensure proper recording, documentation and closure of all incidents;
7. Develop service procedures, policies and standards for Technical Support, implement processes needed to delight our customers;
8. Manage day-to-day service activities;
9. Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure we provide world class service and support;
10. Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps;
Requirements:
1. Bachelor degree in engineering or above;
2. Fluent in English;
3. Able to travel overseas;
4. Not less than 1 years’ experience in technical support environment;
5. Proven ability to manage and lead team;
6. Skilled in using CAD, can understand the schematic diagram, understand PLC, have advanced electrician certificate is preferred;
7. Excellent customer-facing / interpersonal skills with strong business sense;
8. Excellent listening and presentation skills;
9. Advanced troubleshooting and multi-tasking skills;
10. Able to quickly and effectively learn Heygears technology;
11. Able to be flexible with dynamic, growing company.
有效期至: 2022-02-28
公司名称: 黑格智造
营业执照号:
地址:
公司简介:
联系人: Alice Wong
网址:
中国3D打印独角兽企业-黑格智造
公司&岗位概况:
总部在广州,公司目前800人,在美国、中东均有设立办公室,目前打算在欧洲拓展业务,招聘1位在德全职技术支持工程师,负责德国以及周边欧洲国家的技术支持工作,未来可能帮助黑格在德国搭建欧洲办公室及团队,希望是理工科背景毕业5年内的候选人。
有意者请联系:
微信&WhatsApp:+86 19926002689
Linked in: Yidan(Alice) Huang |
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