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[发布招聘] [兼职全职跑腿招聘] 招聘-全职-IT技术服务工程师-法兰克福1. Project delivery responsibilities: Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project; Participate in technical discussion and propose technical solution to customers’ requirements; Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.; Collect ID information from both internal team members and external partners to apply data center access in advance; Site survey of the data center and export the site survey report on time; Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.; Define the scope of work for new recruits and elaborate to stakeholders; Manage both internal and external project resource allocation and ensure external partners performing their best; Ensure that the project deliverables are on time, within budget and meet quality demand; Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required. 2. Operation & maintenance service deliver responsibilities: Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate; Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval; Urgent onsite support when it is required within 4 hours for the highest SLA response ; Troubleshooting, diagnosing and resolving hardware, software, network and system problems; Replacing faulty network hardware components during the day and night; Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters; Accurately document incident and service requests within the service management platform; Assist in purchase and inventory in and out of all technology equipment or spares parts; Evaluate current configuration and processes and develop documentation and SOP’s; If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process; Helps develop, document, communicate and enforce end user and networking policies; Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report; Position may be required to perform duties outside their normal responsibilities as needed and when requested. Requirements Diploma or above, preferably in computer or network; 1-5 years of working experience in IP or IT project delivery; this requirement can be relaxed to some extent for outstanding fresh graduates; Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge; Basic server knowledge and familiar with Linux CLI; Fluent in both English and Germany, Mandarin or any other third language is preferred; Able to travel domestically and overseas; Work efficiently under pressure and overtime work may be required; Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred; Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred.
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发表于 2020-10-14 10:19
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